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Customers service
Guarantee and return shipments
As a customer, you are entitled to receive a reliable product. As a supplier, our aim is to satisfy our customers with the purchase of their 
product. We will test every single product before sending it to our customers. However, a product may still fail to come up to your expectations. If it does, please contact our customer service by sending an email via the contact link on this website.
What is not covered by the guarantee
- Water, falling or impact damage
- Improper use of the article
- Faulty battery caused by overcharging
- Atomizer damage caused by improper use
- Damage caused by using the Rutoo E-cigarette in combination with other brands
Product guarantee
Every electronic Rutoo Trading product comes with a 3-month manufacturer’s guarantee, except for the battery, which has a 1-month guarantee. For manufacturing defects, please contact our customer service or write a letter to:
Address details:
Rutoo Trading
Postbus 507
5900 AM Venlo
The Netherlands
Certificates
Our products are made of high-quality materials, meeting Rohs requirements. They are CE certified.
